A month into 2008 and when I look at my life I find myself deeper and deeper into a British cultural dive. I’m watching episodes of BBC’s Top Gear (which are absolutely hilarious), BBC’s Planet Earth (thanks Sarah!), and most recently, BBC Radio Documentary Podcasts.

Yeah, I’m hooked. I think a trip to London is in order. No no, no solid plans yet, but I’m thinking hard…

Anyway, another favourite (that’s with an ‘ou’!) Top Gear clip! Car Soccer!! I wonder if we can have a morale event around this…

I’ve been getting a lot of e-mail and questions around how you can use Forward Mailboxes on CRM 4.0, so here’s a video that should help clear things up.

Depending on your deployment, there’s essentially four reasons why you might choose to use a Forward Mailbox over individual mailbox monitoring (as in the other two videos).

1. One set of credentials for a single mailbox.
2. Forwarding e-mails to the forward mailbox is accomplished by inbox forwarding rules in Exchange, which can be customized by the user.
3. Efficiency, as we are polling one mailbox instead of many.
4. Reliability, as you are not as susceptible to things like password changes/expiration.

Enjoy!
CRM 4.0 E-mail Router with a Forward Mailbox

(previous: e-mail router with pop3 or individual exchange mailbox)